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We thank you for your visit to our website, https://www.studyvisory.com, and your interest in our company and what we offer. To optimize our web presence, we have routed the https://studyvisory.de domain to the central domain and main website, https://www.studyvisory.com.

The protection of your personal data, as well as its collection and processing on the occasion of your visit to our Internet pages, is an important concern for us. The collection, processing, and use of your personal data takes place within the scope of the statutory provisions, information on which you may, for instance, obtain from the website www.bfd.bund.de.

The processing of your data takes place under German law and in accordance with the European Union (EU) General Data Protection Regulation (GDPR), known as “Datenschutz-Grundverordnung (DSGVO)” in German and hereinafter referred to as “GDPR”.

We consider any user coming to our website to be a “visitor” and hereinafter referred to them using the standardized term “visitor.” If a visitor purchases any of our services through our website, we refer to them as a “customer.”

In the following, we will explain which information we record on the occasion of your visit to our website and how that information is used.

1. Collection and storage of personal data and the nature and purpose of its use

a) When visiting the website

Whenever a visitor visits our website, the Internet browser used on their device (computer, laptop, tablet, smartphone, etc.) automatically sends information to our website’s server. This information is temporarily stored in what is called a Server Log File.

The following data is collected in this connection and stored, without any action on your part, until the time of automatic deletion:

  • the IP address of the accessing computer, the device’s ID or individual device identifier, and the type of device,
  • the name of the retrieved file and the volume of the transmitted data, as well as the date and time of the retrieval,
  • the report of the successful retrieval,
  • the accessing domain,
  • the description of the type of Internet browser used and the operating system of the device, as well as the name of the access provider,
  • your browser history data and your default web log information, and
  • your location data; we have commissioned Matomo as a third-party provider to collect this information on our behalf.

The above-mentioned data is stored on the web server for seven days. Our justified interest in accordance with Art. 6 para. 1 sentence 1 lit. f of the GDPR is based on:

  • ensuring the smooth establishment of a connection and comfortable use of the website,
  • analyzing system security and system stability, and
  • other administrative purposes.

Furthermore, kindly be informed that the above-mentioned data is forwarded by our web server to the web analysis software Matomo (www.matomo.org), a service of the provider InnoCraft Ltd., 150 Willis St., 6011 Wellington, New Zealand. For this purpose, your IP address is anonymized. In no event will we use the collected data for the purpose of drawing any conclusions about your person. Matomo software does not use cookies.

b) When using our regular contact form in the “About Us” section

Should you have questions of any kind, we offer you the possibility to contact us via the contact form provided on our website. In this connection, specification of at least your salutation, title, given name, surname, and a valid email address is required so that we can determine who sent the inquiry and are able to respond to it. Further information, such as a phone number, may be provided on a voluntary basis.

The data processing for the purpose of establishing contact with us takes place in accordance with Art. 6 para. 1 sentence 1 lit. a of the GDPR on the basis of your voluntarily granted consent.

Personal data collected by us for the use of the contact form will be automatically erased after the inquiry you have sent us has been answered.

If you do not wish to use the contact form on our website, you can alternatively contact us via . In that case, your personal data transmitted by email will be stored. It will be used exclusively for processing the conversation and will not be passed on to third parties.

c) When using our contact forms in the “Our Services” section to inquire about intercultural training, job coaching, and skills development

If you’re interested in one of the above-mentioned services (intercultural training, job coaching, or skills development), we offer you the possibility to connect with us via a contact form provided on our website to inquire about the service and get a quote. In this connection, you must provide the following information so that we can process your inquiry and send you a suitable offer:

  • salutation,
  • first name,
  • family name,
  • valid email address,
  • study start,
  • study level,
  • field of study, and
  • nationality.

You may provide additional information, such as your phone number or your year of birth. This is optional and on a voluntary basis.

The processing of data for the purpose of establishing contact with us takes place in accordance with Art. 6 para. 1 sentence 1 lit. b of the GDPR.

d) When concluding a contractual relationship

Upon the conclusion of a contractual relationship on our website (e.g., within the scope of a service contract), we ask you to provide the following personal data during the order process:

  • data that personally identify you, such as your salutation, first name, family name, email address, and residential address, including street name, postal or ZIP code, and city of residence,
  • country of residence,
  • year of birth,
  • nationality,
  • field of study, study start, and study level,
  • information on your payment method, and
  • additional personal data, the collection of which we are legally obliged or entitled to and that we require for your authentication, identification, or to verify the data collected by us.

Use of certain services of ours (e.g., our CV check service) requires you to upload certain personal documents (e.g., your CV) during the order process. When uploading those documents during the order process, the documents are transmitted in encrypted form. You can also send us the documents directly by email by clearly stating your first name, family name, email address, and year of birth, allowing us to allocate the documents in your email to your order. Please note that unencrypted emails are not transmitted with access protection.

The above-mentioned data and the uploaded documents are processed by us for the handling of the contractual relationship. The processing of the data is performed on the basis of Art. 6 para. 1 sentence 1 lit. b of the GDPR. The storage period is restricted to the contractual purpose and, if applicable, legal and contractual retention regulations.

e) When registering for our newsletter

If you expressly consented in accordance with Art. 6 para. 1 sentence 1 lit. a of the GDPR, we will use your first name and email address to send you our newsletter on a regular basis.

You may provide additional information, such as your study start, study level, field of study, and nationality. This is optional and on a voluntary basis.

Unsubscribing from our regular newsletter is possible at any time—for instance, via the link that appears at the end of each newsletter. Alternatively, you can send us your request to unsubscribe via email to . In this case, kindly use the following email subject: “Newsletter unsubscribe.”

f) Use of PayPal as payment provider

To process your order, we cooperate with payment service provider PayPal (Europe) S.à.r.l. et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg, hereinafter referred to as “PayPal.” When paying via PayPal, we hand over your data (payment data such as your name, address, and email address) to PayPal in the context of processing the payment. The transfer of your data takes place in accordance with Art. 6 Para. 1 lit. b of the GDPR and only to the extent necessary to process your payment.

As a precaution, we would like to point out that PayPal reserves the right to carry out a creditworthiness check if it is to make an advance payment due to justified interest, in accordance with Art. 6 Para. 1 lit. b of the GDPR, in determining your solvency. For this purpose, PayPal may pass your payment data on to credit agencies. The result of the credit check with regard to the statistical probability of non-payment can contain probability values (so-called score values), which are calculated on the basis of scientifically recognized mathematical-statistical procedures and include your address data, among other things, in their calculation. According to PayPal, their interests worthy of protection are taken into account in accordance with the statutory provisions.

For more information on PayPal’s handling of your data and your rights in particular, please refer to PayPal’s privacy policy (https://www.paypal.com/de/webapps/mpp/ua/privacy-full).

You can object to the processing of your personal data at any time by sending a message to PayPal. However, PayPal may still be entitled to process your data if this is necessary to process your payment in accordance with the contract.

2. Disclosure of personal data

Unless explicitly consented otherwise, no transmission of your data to third parties for purposes other than those listed below will take place.

We disclose your data to third parties only if:

  • you gave your express consent to such disclosure (Art. 6 para. 1 sentence 1 lit. a GDPR),
  • it is required for the performance of contracts in which you are a party (Art. 6 para. 1 sentence 1 lit. b GDPR),
  • there is a legal obligation to disclose the data (Art. 6 para.1 sentence 1 lit. c GDPR), or
  • the disclosure is required for the establishment, exercise or defense of legal claims and there is no reason to assume that you have an overriding interest worthy of protection in the non-disclosure of your data (Art. 6 para. 1 sentence 1 lit. f GDPR).

In these cases, the volume of the disclosed data is, however, restricted to the necessary minimum.

Our data protection and data privacy provisions are in compliance with the applicable provisions of data protection legislation of the Federal Republic of Germany and the European Union. We process the data only in the European Union. However, we also work with third parties who may process the data outside the EU. All third parties with whom we work are listed in our Privacy Policy.

3. Rights of data subjects

Upon your request, we would be pleased to inform you whether and which of your personal data are stored with regard to your person (Art. 15 of the GDPR), in particular, for the purpose of processing; the category of the personal data; the categories of the recipients to whom your data have been or will be disclosed; the intended storage period; the existence of your right to rectification, erasure, restriction of processing, or objection; the existence of your right to lodge complaints; the origins of your data if they were not collected by us; and the existence of automated individual decision-making, including profiling.

You also have the right to both rectify any incorrectly collected personal data and have incompletely collected data completed (Art. 16 of the GDPR).

Moreover, you have the right to demand the restriction of the processing of your data by us if the legal prerequisites are fulfilled (Art. 18 of the GDPR).

You have the right to receive any personal data that concerns you in a structured, commonly used, and machine-readable format or to demand transmission of the data to another controller (Art. 20 of the GDPR).

Moreover, you have the right to be “forgotten”; i.e., you are entitled to demand that we erase your personal data as soon as the legal prerequisites for such erasure are fulfilled (Art. 17 of the GDPR).

Irrespective of the above, your personal data will automatically be erased by us when the purpose of the data collection no longer exists or the data processing has been unlawful.

In accordance with Art. 7 para. 3 of the GDPR, you have the right to revoke your consent given to us at any time. As a consequence, we will not be permitted to continue the processing of data that was performed on this basis in the future.

In addition, you have the right to object at any time against the processing of your personal data if a right to object is provided for by law. In the event of a legally valid objection, your personal data will also be automatically erased by us (Art. 21 of the GDPR). If you wish to avail yourself of your right to revocation or objection, just send an email to .

In the event of any violations of the provisions of data protection legislation, you are able, in accordance with Art. 77 of the GDPR, to lodge a complaint with a relevant supervisory authority. This competent supervisory authority could be the Hessische Beauftragte für Datenschutz und Informationsfreiheit/the Data Protection Officer for Data Protection and Freedom of Information of Hessen (https://datenschutz.hessen.de/), Postfach 3163, 65021 Wiesbaden, Germany, , or any other supervisory authority.

4. Duration of data storage

The collected data are stored by us for as long as necessary to achieve the purpose for which they were collected or as long as you have not exercised your right to erasure or to transfer the data to another company. Regarding the server log files, data are deleted after seven days.

5. Captcha and Honeypot

To protect your inquiries via our contact forms, we use Captcha and Honeypot. These programs are used to differentiate whether the query was made by a human being or was misused through automated, mechanical processing. With the programs used by us, no personal data are passed on to the respective operator.

6. Google Web Fonts and Font Awesome

This website uses so-called web fonts provided by Google Inc. for the standardized illustration of fonts. When you visit our website, your browser loads the required web fonts from Google and Fonticons into your browser cache to display texts and fonts correctly.

For this purpose, the browser you are using must connect to the Google and Fonticons servers. This will allow Google and Fonticons to ensure that your IP address has been used to access our website. Use of these web fonts is in the interest of a consistent and appealing presentation of our online services. This constitutes a legitimate interest within the meaning of Art. 6 para. 1 lit. f of the GDPR.

If your browser does not support the display of web fonts, a standard font will be used by your computer.

For more information about Google’s web fonts, visit https://developers.google.com/fonts/faq and read Google’s privacy statement at https://www.google.com/policies/privacy/.

For more information about Font Awesome, please visit https://fontawesome.com/help and the Fonticons, Inc. privacy policy at https://fontawesome.com/privacy.

7. Cookies

We use cookies on our website. These are small text files that are automatically generated by your browser and are saved to your device when you visit our website.

In a cookie, information is stored that results in each case from the specifically used device. However, this does not mean that we directly obtain knowledge of your identity.

The use of cookies first and foremost serves to make the use of our offers more comfortable for you; thus, we employ so-called session cookies in order to track that you already visited individual subpages of our website.

These session cookies are automatically deleted when you leave our website. To optimize user friendliness, we also use temporary cookies, which are saved for a particular, defined period of time to your device. When visiting our website again to use our services, the system automatically recognizes that you have visited us before and the inputs and settings that you made; thus, you do not need to enter them again.

Moreover, we employ cookies to statistically record and analyze the use of our website and optimize our offers for you. These cookies enable us to automatically recognize that you have already visited our website when you return to it. These cookies are automatically deleted after a predefined period of time.

The data processed by cookies are required for the afore-mentioned purposes to safeguard our justified interests and those of third parties in accordance with Art. 6 para. 1 sentence 1 lit. f of the GDPR. Most browsers automatically accept cookies. If you do not want us to recognize information on your computer, kindly change the settings of your web browser in such a way that it deletes cookies from your computer hard disk, blocks all cookies, or warns you before a cookie is saved. In the help and support section of your web browser, you will find information on how to delete or block cookies. There, you will also find instructions on how to find the file or directory in which cookies are stored.

In any case, please note that if you completely deactivate the use of cookies, you may not be able to use all functionalities of our website to their full extent.

When you leave our website via a link or by clicking a banner ad, you are redirected to third-party websites, and it may happen that the addressee of the target page you clicked will also store cookies on your device. We are not legally responsible for cookies from third-party websites. Regarding the use of such cookies and the information stored in these by our collaboration and advertising partners, you may wish to compare their respective data privacy policies.

8. Online marketing and analysis measures

On our website, we use online-marketing measures and tracking tools to analyze visitor behavior. By means of this statistical recording, we intend to design our website appropriately in a needs-based manner and continuously adapt it for you as our visitor, optimizing its utilization and enhancing its attractiveness and functionality to allow for the best possible user experience.

The online marketing and tracking measures employed by us are carried out on the basis of Art. 6 para. 1 sentence 1 lit. f of the GDPR and section 15 sub-section 3 of the German Telemedia Act (TMG). Our afore-mentioned interests are justified within the meaning of the afore-mentioned provision.

MailChimp

For the dispatch of our newsletters, we utilize the services of MailChimp, an offer of Rocket Science Group LLC, 675 Ponce De Leon Ave NE, Suite 5000, Atlanta, GA 30308, USA. MailChimp is a service that, inter alia, enables the organization and dispatch of newsletters. When you input data (e.g., your email address) for the purpose of receiving newsletters, these data are stored on MailChimp servers in the USA. MailChimp has received certification in accordance with the “EU-US Privacy Shield.” This “Privacy Shield” is an agreement between the EU and the USA that guarantees compliance with European data protection and data privacy standards in the USA.

With the help of MailChimp, we are also able to analyze our newsletter campaigns. When you open a newsletter that was sent by MailChimp, a file contained in the newsletter (a so-called web-beacon) establishes a connection to the servers of MailChimp in the USA. Thus, it is possible to determine whether a newsletter message was opened and which links, if any, were clicked on from within the newsletter. Moreover, technical information is recorded (e.g., the time of retrieval, IP‑address, browser type, and operating system). We are not able to attribute this information to the respective recipients of the newsletters; it exclusively serves the purpose of the statistical analysis of newsletter campaigns. We can use the results of these analyses to better adapt future newsletters to the respective recipients’ interests.

If you do not wish for any analysis to be made by MailChimp, you will need to unsubscribe from the newsletter. For this purpose, we provide a relevant link at the bottom of each newsletter message.

The data processing is performed on the basis of your consent (Art. 6 para. 1 lit. a of the GDPR), which you can revoke at any time. The lawfulness of the data processing procedures that have already taken place remains unaffected by such a revocation.

The data stored by you with us for the purpose of receiving newsletters remain stored until you unsubscribe from the newsletter and are deleted from both our servers and the servers of MailChimp after you have unsubscribed from the newsletter. Data that have been stored by us for other purposes remain unaffected. For more details, you may wish to consult the data privacy provisions of MailChimp directly at https://mailchimp.com/legal/terms/.

We have concluded a so-called Data Processing Agreement with MailChimp in which we obligate MailChimp to protect the data of our visitors and not to disclose them to any third parties.

Matomo

Data is collected and stored on our website using web analysis service software Matomo (www.matomo.org), a service of the provider InnoCraft Ltd., 150 Willis St, 6011 Wellington, New Zealand, hereinafter referred to as “Matomo” on the basis of our legitimate interest in statistical analysis of visitor behavior for optimization and marketing purposes in accordance with Art. 6 para. 1 lit. f of the DSGVO. From this data, pseudonymized visitor profiles can be created and evaluated for the same purpose. Additionally, bookies may be used for this purpose. Cookies are small text files that are stored locally in the cache of the page visitor’s web browser. They enable, among other things, the recognition of a web browser. The data collected using Matomo technology (including your pseudonymized IP address) is processed on our servers.

The information generated by a cookie in the pseudonymous visitor profile is used neither to personally identify the visitor to our website nor to merge it with personal data from the bearer of the pseudonym.

Possibility of objection:

If you do not agree with the storage and evaluation of this data from your visit, you can object to its storage and use at any time by the click of your mouse. In this case, a so-called opt out cookie is stored in your browser, which means that Matomo will not collect any session data. Please note that the complete deletion of your cookies means that the opt out cookie will also be deleted and may have to be reactivated by you.

Here, you can decide whether a unique web analysis cookie may be stored in your browser to enable us, as the operator of the website, to collect and analyze various statistical data. If you wish to opt out, uncheck the following box to place the Matomo deactivation cookie in your browser.

Your visit to this website is currently being tracked by Matomo Web Analytics. Click here to keep your visit from being recorded.

9. Data security and data privacy

We endeavor to take any and all necessary technical and organizational security measures to store your personal data in such a way that they are not accessible by third parties or the general public. Should you wish to contact us by email, we would like to draw your attention to the fact that, when using this means of communication, the confidentiality of the transmitted information cannot be ensured in full. We therefore recommend that you send us confidential information exclusively by postal mail.

10. Contact details of those responsible for the processing of the data

The controller with regard to compliance with data protection legislation is studyvisory GmbH, Rossmarkt 21, 60311 Frankfurt am Main, Germany.

If you have any questions about data protection or you want to exercise your rights or claims with regard to your personal data, please contact us by email at .

August 05, 2019

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